Return & Replacement Policy

Last updated: 2026

Because our services are custom (development and design work delivered on request, requiring time and effort), this policy explains Rmaq’s return and revision terms.

Article One — Nature of Services

Our services (chatbots, websites & apps, maintenance) are tailored specifically for each client and are not off-the-shelf products that can be resold.

Article Two — Advance Deposits

We may request an advance deposit to confirm the project and reserve a delivery slot before work begins.

Article Three — Refund Policy

1. Before work begins: if the project is cancelled before execution starts, the advance deposit is fully refunded unless we have incurred documented actual costs.
2. After work begins: the amount is calculated against the work actually completed; any remainder may be refunded at the Provider’s discretion.
3. After delivery and acceptance: fees become non-refundable, as the service has been fully rendered.

Article Four — Revisions Instead of Refunds

We provide a reasonable number of revisions within the agreed scope to address your feedback before a refund is considered.

Article Five — Maintenance & Support Packages

You may cancel a maintenance subscription at any time; fees for the current paid period are not refunded for service already provided during it.

Article Six — How to Request a Review

To request a review or refund, contact our support team via the email or WhatsApp listed on the website within 7 days of delivery, clearly describing the issue and your reference number.

Article Seven — Fraudulent Claims & Chargebacks

Any fraudulent claim or unlawful chargeback entitles us to take legal action, including claiming compensation for damages.

Article Eight — Governing Law

This policy is governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its implementing regulations. Any disputes are subject to the jurisdiction of the competent courts in the Kingdom.