Terms & Conditions

Last updated: 2026

Welcome to “Rmaq”. By using our website or requesting any of our services (WhatsApp & Telegram chatbots, website & iOS app design, maintenance & support), you acknowledge that you have read, understood, and fully agreed to these terms.

Article One — Definitions

1. Provider / Rmaq: an independent service provider in the Kingdom of Saudi Arabia.
2. Client: the person or business requesting the services or dealing with the Provider.
3. Services: the digital work the Provider delivers through or outside its platform.

Article Two — Scope of Services

We offer three core services: WhatsApp & Telegram auto-reply chatbots, small business websites & iOS apps, and website maintenance & support. The details of each project are defined in a written quote or agreement before work begins.

Article Three — Pricing & Fees

Fees are one-time per project and typically range from SAR 1,000 to 7,000 depending on complexity. We issue a simplified tax invoice with VAT at 0%.

Article Four — Payment

Payment is made by direct bank transfer to the account shown on the invoice. We may request an advance deposit before work begins. We do not use payment gateways.

Article Five — Client Responsibilities

The client agrees to provide content, access, and accurate information in a timely manner. Delays may postpone delivery.

Article Six — Delivery & Timeline

A timeline is agreed before starting (usually 3–14 business days depending on the project type and size).

Article Seven — Revisions & Scope

Each project includes a reasonable number of revisions within the agreed scope. Additional work outside the scope may be subject to additional fees agreed in advance.

Article Eight — Intellectual Property

Ownership of the final deliverables transfers to the client upon full payment. Rmaq may showcase the project in its portfolio unless the client requests otherwise in writing.

Article Nine — Lawful Use

The client agrees to use the services in compliance with applicable laws and public morals in the Kingdom of Saudi Arabia.

Article Ten — Limitation of Liability

We exercise reasonable professional care. The Provider is not liable for indirect damages, loss of profit, or failures caused by third-party services (hosting, platforms, internet providers).

Article Eleven — Confidentiality

We keep client information confidential and disclose it only with consent or under a legal obligation.

Article Twelve — Changes to Terms

We may update these terms from time to time; changes take effect upon posting on the website.

Article Thirteen — Governing Law

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Electronic Transactions Law and their implementing regulations.